From: Artesia Daily Press Reports

In a recent customer satisfaction survey, Artesia General Hospital (AGH) continues to shine as a beacon of quality healthcare in the region with more than 3 out of 4 survey respondents rating the hospital a perfect 10 with the rest rating it a 9.

“Our high patient satisfaction scores are a testament to the dedication of our entire team,” said CEO Dr. Joe Salgado, who is himself a practicing physician at the hospital. “From our physicians and nurses to our housekeeping and administrative staff, everyone plays a role in ensuring our patients feel safe, cared for, and respected.”

The hospital continued earning outstanding patient satisfaction scores through the nationally recognized Press Ganey survey system. These scores, reflecting patients’ experiences with the care they receive, showcase AGH’s commitment to putting patients first. AGH’s latest scores, from surveys received during the 3rd quarter, reveal high marks in several key areas, with all inpatient survey respondents ranking the hospital a 9 or 10 out of 10 which is equivalent to the best hospital possible.

Almost 9 out of 10 survey respondents recommended the hospital for inpatient care and nurses at the facility were also highly ranked with all survey respondents saying that nurses always treated them with courtesy and respect.

For Perioperative Services more than 99% of respondents considered the hospital a clean facility and just under 9 out of 10 would recommend the facility. 99% of respondents indicated that staff always treated them with courtesy and respect.

AGH has not only met but exceeded national averages in multiple categories, reflecting its commitment to providing exceptional care.

A Commitment to Excellence

Press Ganey is the gold standard for measuring patient’s experiences of their care. Thousands of hospitals across the nation use their surveys to understand and improve patient care. AGH consistently scores highly, proving to the community that it is a trusted and reliable healthcare provider.

The confidential surveys, sent to patients after their visits, provide insight into the patient experience. Covering everything from interactions with nurses and doctors to cleanliness and overall hospital environment, these surveys help hospitals identify what they are doing well and where they can improve.

What Patients Are Saying

Overall patients were pleased with their experiences, with several complimenting the providers and staff. One patient shared their experience, saying, “My care was VERY VERY good.” Another patient highlighted the seamless coordination among AGH’s providers. “I was seen very quickly upon arrival at the ER. I had total confidence in the caregivers treating me and was impressed at the number of doctors and nurses coordinating my care.” Yet another complimented the entire experience saying “All good experiences during my visit. From the receptionists, nurse, doctor to the lady that pushed the wheelchair to the parking lot treated me with the utmost respect and courtesy.”

Looking Ahead

Artesia General Hospital is not resting on its laurels. Leadership and staff actively review patient feedback to identify new opportunities for improvement, ensuring they remain at the forefront of patient-centered care. Recent initiatives include expanded services, enhanced communication training for staff, and state-of-the-art technology upgrades. “As healthcare providers, we understand that every interaction matters,” added Quality Director Jackie Cantrell. “Our goal is not only to meet expectations but to exceed them, ensuring that every patient leaves our facility with confidence in their care.”